Terms & Conditions

https://fragrance-haveli.myshopify.com/ (the “Website”) is owned and operated by Fragrance Haveli, with all products fulfilled and delivered within India through our trusted courier partners. India is considered the country of domicile for all transactions conducted through this Website.

If you have any questions about these Terms & Conditions, or if you have a concern regarding an order placed through our Website or any associated platform (“Application”), you may contact us at:
📩 rohitaggarwal99909@gmail.com

By accessing this Website, you acknowledge that you have read, understood, and agreed to the Terms presented below.

Acceptance of Terms

By using any part of this Website, including browsing, purchasing products, creating an account, or interacting with any content, you agree to be legally bound by these Terms & Conditions.
If you do not agree to these Terms, you are advised to discontinue using the Website immediately.

These Terms apply to all users, whether they are visitors, customers, vendors, merchants, or contributors of content.

Use of the Website

Your access to and use of the Website is governed by these Terms and any additional policies referenced herein. These policies may include shipping guidelines, cancellation policies, privacy practices, and other informational pages linked from the Website.

By continuing to use the Website, you agree to abide by these Terms and acknowledge that they may be updated or modified at any time. Any such changes will become effective immediately once published on the Website.

You are responsible for ensuring that the registration details and information provided to us are accurate, complete, and kept up to date. We reserve the right to suspend or restrict access to the Website at any time if we believe that these Terms have been violated or if misuse is detected.

We may modify, withdraw, suspend, or change access to any part of the Website at our discretion, without liability.

Linked Websites

The Website may contain links to external websites or resources (“Linked Websites”). These websites operate independently, and we do not control their content or practices.
By accessing a Linked Website, you acknowledge that Fragrance Haveli is not responsible for their availability, content, products, services, or use of personal data.
We accept no liability for any damage or loss arising from your interaction with third-party websites.

User Content

Any material submitted or uploaded by you to the Website will be considered non-confidential and non-proprietary. We reserve the right to use, modify, reproduce, distribute, or disclose such content for operational or promotional purposes.

We may disclose your identity to legal authorities or any third party if necessary, particularly if your uploaded content infringes upon intellectual property rights, privacy rights, or legal regulations.

We are not responsible for the accuracy or legality of materials posted by users. You agree to indemnify Fragrance Haveli against all claims, costs, damages, and liabilities arising from your use of the Website.

We reserve the right to remove any user-submitted material at our sole discretion.

Purchase of Products

All product listings, information, and images displayed on the Website constitute an invitation to treat and do not represent an offer. Your order submission is considered an offer to purchase products under these Terms.

We may decline your order without liability if:

  • A product is unavailable or incorrectly priced

  • Payment authorization fails

  • Multiple quantities appear suspicious

  • Delivery restrictions apply

  • The delivery address is invalid or improper

Upon submitting an order, you will receive an acknowledgment email confirming receipt of your order — this is NOT an acceptance.
A separate dispatch confirmation email signifies acceptance of your order and completion of the sale.

Payment Terms

We accept secure online payments through supported methods such as UPI, credit/debit cards, wallets, and net banking. You confirm that all payment details submitted are accurate and that you are authorized to use the payment method.

If your card issuer or bank declines authorization, we will not be held responsible for delays or non-delivery.

Prices displayed on the Website are in INR and may change without prior notice. Currency conversion charges by your bank (if applicable) are your responsibility.

Delivery & Shipping

Orders are processed and dispatched within the estimated timelines stated on the Website. Delivery times may vary based on location, courier capacity, and external factors.

We currently deliver products only within India.
Delivery details such as name, address, and phone number will be stored solely for fulfillment purposes.

Cancellations & Returns

You may cancel or return products according to our official Return & Refund Policy.
Returns are accepted only for:

  • Damaged or leaking products

  • Wrong item received

  • Missing items

Products that are used, opened, or tampered with are not eligible for return.

Age Restrictions

By placing an order, you confirm that you meet any applicable age requirements. We reserve the right to cancel orders if we believe you are not legally entitled to purchase the product.

Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes shall be resolved within the jurisdiction of Delhi courts.

Contact Us

For questions related to these Terms & Conditions, please reach us at:

📩 rohitaggarwal99909@gmail.com
📞 99999 05551